Small businesses around the nation pretty much have one thing in common. They have a phone line or two coming into their business. Another thing they have in common? They are paying WAAAAY too much for those phone lines and not receiving any features, except basic ones, like call waiting or caller ID.
Case in point. I was implementing Google Apps for Business for a small, construction company. After chatting with them I had found out that they had three phone lines from the local phone company. Their total bill was $230/month or almost a whopping $2800/yr! Another business I work with was spending close to $2100/yr. for four phone lines coming into their shop. To small businesses, these are huge costs!