Are Big Tech Companies Just That Nice?

By August 15, 2012News

In the past few months we have received calls from clients saying that a big tech company, like Microsoft, contacted them saying that they have detected a virus, malware, or some type of issue on their PC.  Pretty nice of them right?

Does this really happen?  Are these big tech companies just that nice?  In a lot of cases, they are great to work with…but this is NOT one of those cases.  Microsoft, or any other tech company, is not going to pick up the phone to let you know that there is something wrong with your PC let alone software on your PC.  They have already put measures in place (think “Patch Tuesday” and automatic updates here people) that help prevent a lot of these types of issues.  Can you imagine the amount of phone calls that they would be making?  A lot of phone calls…a LOT…of…phone calls!

Why?
Why would you receive a phone call like this? #1 reason…SCAM!  What the criminals are trying to do is to get you to give up control of your PC under the premise that they are going to fix it by logging into your machine to repair the issue, while all they are doing is installing their own malware.  They in turn, hold you and your PC hostage and force you to pay them to “fix” it….which, in the end, never happens.  This can even go deeper where they install key-logging software on your machine thereby letting them capture keystrokes letting them log into your financial account(s) or gaining access to other sensitive data.
Prevention
So what do you do if you receive one of these phone calls?  Nothing…absolutely nothing.  As the English say, “Keep calm and carry on.”  Tell the thieves to have a nice day, that what they are doing is a scam, and that you will be notifying the authorities.  ‘Nuff said.
Common sense rules in this case folks, but if you’re unsure, contact us.  Advice is always free!
Links to information about the scam